How Pixercise works, end to end

A service, start to finish

1. 01
   A customer scans the code on their table

   Their phone camera opens the café's menu in a browser. No app to install, no account to create, no email address to hand over.

2. 02
   They choose, and place an order

   Prices, availability and the total are decided by the server from the café's own menu — never by the phone. Unavailable items are refused at the moment of ordering, not apologised for later.

3. 03
   Staff accept it

   The order lands on the staff board as new. A person accepts it, which is the moment a request becomes committed kitchen work. Anything wrong can be rejected instantly, at no cost.

4. 04
   The kitchen prepares it

   The accepted order appears on the kitchen display. Preparing, then ready — one tap each, on a tablet everybody shares.

5. 05
   It reaches the table

   A waiter marks it served. If the party wants another round, it joins the same session and the history stays together.

6. 06
   The café takes payment, its own way

   At the counter, on the card machine, however the café already works. Staff then close the table. Pixercise never sees the money — your till remains the only record of it.

Who sees what

People at the café have roles — owner, manager, kitchen, waiter — and each role reaches only what it needs. A kitchen login cannot change your prices. A waiter cannot hand somebody ownership of the café.

Access is decided by the server from who the person actually is, never by which link they opened. Knowing a café’s web address grants nothing at all.

What the owner gets

A remote view of service as it is happening: which tables are open, what is waiting to be accepted, whether the kitchen device is still reporting. Then, afterwards, a history of what was ordered by business day, and a record of every price change, void and staff change with the name of the person who made it.

Business day, not calendar day — a café that closes at one in the morning should not see its night split across two dates.

What happens when something goes wrong

A retried order does not become two orders. A table left open overnight gets closed by a failsafe that records why rather than quietly deleting anything. A lost tablet can be cut off from the kitchen queue in one action. A compromised table code can be rotated and reprinted.

And if Pixercise is unavailable entirely, your café takes orders and payment the way it did before it existed. Nothing about your money depends on us being up.